[Resolved]  Vodafone India — lost sim replacement struggles

Address:#44, Armenian St, Parry's Corner, George Town, Chennai, Tamil Nadu 600001

Sim replacement service is one of the worst service from vodafone. They want you to go for postpaid and loot all your money. I experienced the bad scenario from vodafone store in chennai in this vodafone store: #44, armenian st, parry's corner, george town, chennai, tamil nadu 600001.

My wife lost her phone and she is not well enough to visit the vodafone store as it is far from my home (Around 15 kms). I took all the documents of her and mine and visited the store. The aadhaar document clearly mentioned both our name and relationship as wife. But the vodafone store guy refused to provide replacement sim. He gave just two option, 1. The person named in the sim should physically visit the store 2. Migrate to postpaid.
I recently recharged her for 365 days validity plan which is having validity of 11 months. If i change to postpaid all my money is lost. But the vodafone store guy says only the mentioned two option is possible and it is the policy of vodafone. Worst vodafone, very worst.
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Feb 8, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2020
Vodafone India Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Snehal
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