| Address: | Allahabad, Uttar Pradesh, +91 |
Dear Sir/Mam
We have recharge the our vodafone no.[protected] by Rs.121 on dated 03.03.2016 towards V-V call Rs.0.10 paisa per minute also recharge by Rs.70 for full talk tme.
The Vodafone co. has deducted Rs.49.00 on same day from our main balance without my consent? We have not read the balance deduction messeage because we received many messeages from vodafone on dated 03.03.2016.
On dated 07.03.2016 we talking to our family and suddenly my call is disconnected then i check the balance and found that it is Rs..0.01 paisa approx.
In this connection, we talk with vodafone customer care executive immediately and ask about my balance. The customer care executive say that a service pack is activated on your mobile no. due to this Rs.49 deducted. I say that we did not activated any service on our mobile no. then he say that you play the advertisement video during the internet browsing due to this the service pack activated. We told to him we use the BSLN internet from long time and never happen this & advertisement video automatically palyed when use the internet.
We requested to him please deactivate the service immediately and refund our balance then he told that it is not possible becasue u call after 24 hours from activate the service. What Rubish?
We want to refund our balance.
This is for your information and needful action please
With Regards,
Rajesh Kumar Verma
Allahabad
Uttar Pradesh'
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