[Resolved]  Vodafone India — Misguided by Vodafone representative

Address:

New Delhi, Delhi

I am Mohd Naseer my mobile number is [protected]. I lost my mobile week ago so i went to vodafone store situated in darya ganj there is a representative name "KASHIF" last one week he is misguiding me instead of helping. I asked him on very first day that i need duplicate sim in prepaid because my number was prepaid but he didn't give me that instead he said that i cant get duplicate prepaid number i asked him several time actually i insist him please give me duplicate number but he denied all the time so just because as he said that i cant get prepaid number he forced me to get postpaid number i told him that there is something around 300+ rupees in my number but he didn't listen to me he just focus on his postpaid number selling target. and he charge me 250 rupees more for postpaid number. but after that when i got the postpaid number i called to the customer care and he said that u can easily get prepaid sim just giving him 25 rupees then after that i went to the vodafone store I told "KASHIF" everything but this time also he didn't listen to me actually this time he mentally harass me i have been there for an hour or more he said go to this go to that guy there is one more guy who make me fool his name is "NITIN" this time he said you can get the prepaid number but you have to come on "sunday" I postpone all my pending work because of him but this time also he make me fool he didnt give me the prepaid number he said "today is sunday we dont have back hand we cant give you the prepaid number" when he cant give me the prepaid number on sunday so why he asked me to come on sunday. but they didnt stop there then again i went there and asked him please give me prepaid number after so much of asking (i would say begging) finally he gave me the prepaid number and said you number will activated in 24 hours but now is been 48 hours and still my number is not activated i again call to customer care and he said that your number is still postpaid he didnt convert your number in prepaid he just make you fool again and give you blank sim. so I just want to ask is this is the way to treat your customer I am using this number last 10 years. please help me and ask "Kashif and NITIN" why they make me so much fool and mentally harass me. I dont have time to go there to your store daily just for a single sim tomorrow i will change my number and i will buy airtel sim because i think they give respect to their customer they don't make fool to their customer. Please help me in this matter I want my prepaid number back with my all balance. and 250 rupees of amount which he forced me to pay. please take an action against Mr. KASHIF. who job there in Vodafone store situated at Darya Ganj