[Resolved]  Vodafone India — Misguiding and misbehaving with the Customer

Address:

Kolkata, West Bengal

I Rakesh Modi received a Bonus offer from Vodafone by pressing *121# on dated 27.12.2014 of rs 07 (seven) in my Vodafone mobile no. [protected], on which local v2v is 10p for 14 days validity. I went to a local Vodafone retailer shop but he was unable to recharge the given offer. I called up the Vodafone customer care for the offer and I was confirmed by the customer care representative that the offer is available to me and to avail the offer I need to visit to the nearest Vodafone store. I asked the customer care representative that why I am unable to recharge the given offer of rs seven from any retail stores available outside. The customer care representative said me that as it is a special offer I need to go the Vodafone store and need to show the message on the mobile screen and thereafter I will receive the offer. Immediately I went to a Vodafone store which is in Barasat (Duckbanglow more). After entering the Vodafone Store I took a coupon whose number is 82 from the machine by the help of the security guard present there for my queries to be solved by the customer care representative present there. By the meantime I went to the cash counter to do the recharge of rs 07 (Seven). I showed the offer to the cashier on my phone screen and after several try the recharge of rs 07 (seven) could not be done. The Cashier suggested me to visit the customer care representative with my token number. I followed his advice and went to the customer care representative named Pratik Pal and showed him the offer of rs 07 (seven) on my mobile phone screen. Pratik Pal said me to go to the cash counter to get it recharge of rs 07 (seven). I said Pratik Pal that previously also I went to the cash counter to get it recharge but the cashier is unable to recharge the same. In reply to my question Pratik Pal said me that if you don’t receive the recharge within two hours then again you have to visit to our store. I said him that I am coming from a far distance and it’s not possible for me to visit the store again to track the status of my offer. I need a slip against my payment of rs seven so that I can track the status over my phone. Firstly he said me that I will not received any slip for making the payment of rs seven but when I said him that why is it so and if you are not providing any slip against any money transaction then it falls under black money. In reply to my context he said me that I will get a transaction id. I said him its ok for me. Then again I went to the cash counter to get it recharge but again the same problem the cashier could not able to do the recharge. Pratik Pal came to the cash counter and confirmed the problem with the cashier and said me that we are helpless to give you the offer. I said Pratik Pal that I need to meet with the senior officials present there and let them to know my issue. Pratik Pal was going to call his store in charge Debarshi chakroborty and while he was on his way, I tried to appreciate his effort with my hand on his shoulder. I was shocked to find out the negative reaction from Pratik Pal and he started shouted on me by saying don’t touch me. I said him that the touch which I did shows appreciation from my end to your effort. I am not slapping you. He was arguing with me and said me something which he was not supposed to say that for rs 7 (seven) you have come all the way. What a horrible customer you are??? And then the store in charge arrived there and said Pratik Pal to calm down and asked me the issue. Before I start continue my issue I said Debarshi chakroborty that on the middle of the floor I am standing and don’t you have any sitting arrangement for the customer where the customer can sit and talk. Debarshi chakroborty took me to the cash counter and while standing I showed him the offer on my phone. Debarshi chakroborty spoke with the cashier and finally said me that I will not be able to solve your issue, you have to contact with the Customer care over phone. I said him that the customer care representative over phone said me to go to Vodafone store to get the offer. Debarshi chakroborty said me that I am helpless and you can make complain. I asked him for a customer complain form he said me that he dont have any such form and then I asked him for a piece of paper and then for a pen. I received the paper upon my request and then on further request I got a pen. Now, I have a simple question why Vodafone is misguiding the customer???? I don’t know whether I will receive any positive response from Vodafone end or not, but still I have faith in Vodafone. I want a simple explanation about the same. Please look into the matter with utmost importance and do the needful at the earliest. Hoping for an immediate action from your end.