| Address: | Kolkata, West Bengal |
It is with great dismay that I am writing that my issue regarding my phone number has not been resolved. This is the first time I was applying for International Roaming on my post paid number. I know very little about phones and phone plans so when I asked Vodafone representatives at Sarat Bose Road, Kolkata they advised me to activate an international roaming for a minimum monthly bill. I was informed by Vodafone representatives that with this plan, I could keep my phone on, outside of India, without incurring a huge bill. However, on 21st June I received a bill of 37202 INR stating that I had used the phone that much outside India. This is not true. My sim was just not working and I had to put it on and off several times. Since then the sim is switched off and has been removed from the phone. Now I am being forced to pay the full amount and they are not even responding to my request to suspend the number so that I don't keep getting charged. I was never told that I would be facing a huge bill if I kept my phone on outside India. Instead the Vodafone representatives said the opposite and assured me that I would not get a big bill. I do not know the difference between International Roaming plans. I activated whatever was told to me by the Vodafone Representatives. If I had been aware, at all, that keeping my phone on outside India would result in a massive bill, I would not have switched on my phone at all!!! I am in extreme hardship and in pain. I can't pay this amount of bill because I do not have the funds to pay for it. I am emotionally and mentally distressed because this issue is being ignored by Vodafone, despite me writing to them everyday. I urge someone to please help with this situation as I have been waiting for a long time for this matter to be addressed. Was this information helpful? | 
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