Vodafone India — misleading customers by providing wrong plan details

I have raised query for porting my number from aircel to vodafone postpaid. They said that we have special plan for aircel customer because aircel is closing down. And the plan was super249N in which they promised to give unlimited calls, 100sms & 21GB of data. But the actual plan is unlimited calls and 1GB of data only. Despite of complaining so many times the only reply I get that they are just sorry for the misleading information. I have mailed to nodal as well as appellate officers but not get any benefit.

Conversation details:
1. 30/01/2018 - Telephonic complaint .
Reply: resolve within 3 days.
2. 3/02/2018 - Telephonic complaint.
Reply: resolve within 7 days.
3. 10/02/2018- Mailed to nodal officer.
Reply: Internal inquiry going on. and there is no such plan.
4. 13/02/2018- Mailed to appellate officer.
Reply: Not able to provide promised plan. Sorry for misleading
information.

Despite of accepting their mistake not providing any compensation to the customer. I have a written proof in the form of receipt.

Receipt pic enclosed
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27108
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information