Vodafone India — Misleading information and heavy bill

Address:	411007
Website:	vodafone.in

I have been using Vodafone and legacy cellular services from past 16 years.

I had plans to travel to USA hence I had visited Vodafone store in Baner, Pune. I was informed that I can continue using the postpaid service however deactivate the mobile internet and plans for your number so avoid heavy bills which otherwise would be anticipated.

I followed their instructions and called Vodafone customer care on 12th May between 1-2am to deactivate my mobile internet just before my flight.
My request was successfully processed and I was informed that my internet was deactivated with immediate effect.

To my shock, this billing cycle, the mobile bill is heavy and undue. The mobile internet section shows bill of 19K.

When I called Customer Care and it was confirmed that my request was logged and processed on 12th May. I was further suggested to write on corp-care email ID.

I asked in the email if mobile internet was deactivated on the same date why the bill is so high ? I need a corrected bill so that I can pay and
start using the Vodafone without internet for my needs (OTP, SMS).

I got a response from them that the charges are due to international roaming and data usage which was charged at 563 Rs per 1MB. This was never shared by the Vodafone store people.
I followed all instructions shared by Vodafone yet I received such a heavy bill which is completely unjustified. I tried following up on email but I get same template response again and again.

I want to continue using the service but Vodafone has disconnected my connection due to this heavy bill. I am losing all my SMS/OTP.

Kindly process my request and I am extremely hopeful about getting justice.