[Resolved] Vodafone India — Misleading Message

Jyothi Patil

from Hyderabad, Telangana

Address:

Bangalore, Karnataka

Hi, I had recharged my number [protected] with INR 175 on 6th September 2014 for which I got the following message : "Rchrg of Bonus MRP175 successful. 17400 Local minutes for 30 days" from which it can be understood that the Bonus will be active till 5th/6th October. But I was charged for a local call on 22nd September 2014 with around 10Rs. After which I called to customer care (Allabakshi N) to know about the deduction made and I was told that the offer was for 17400 Seconds and not minutes. But i had got message as 17400 local minutes. Attached is the screenshot of the message which I had received on 6th Sep. Request you to refund the amount as the message misleaded me . note: I tried to attach the screenshot of the message, but as soon as i click on AddPhotoProof, the page is disabled, So if asked will send the screenshot of the message

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Dec 10, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2014

Vodafone India Customer Care's response Hello Jyothi Patil,

There was no response when we called 9****4***1 at various intervals hence request you to specify the best time to reach you. http://bit.ly/1mOlRcf

Regards,
Vodafone India.