Vodafone India — misleading voice message when placing a call to recharge my phone before expiry

Address:

Rangareddy, Andhra Pradesh, 500035

On i was trying to call urbanclap customer care and i was not not able to place call and a message citing low balance was played. I thought my plan expired and recharged with 169. When i recharged and got a message that it had overwritten my previous plan, and my previous message (Which had gone down in messages history) showed that my previous recharge (On 15-jan-19) is valid upto 8-4-19. Again when tried to call, still got the same message to recharge and i had topup with 10 rs as i dint want to take waste my money with any wrong recharges. Later i came to know that customer care numbers starting with 1860 are not free and are chargeable which many customers do not know like me because in the recharge details this piece of information was not mentioned. (Even for 10rs top up i got message that minimum should be rs35 and rs10 recharge is invalid. Then why do they show a recharge ofrs10 in topup/talktime when its not valid?)

Had the companies been specific in their voice message about this fact or atleast mentioned in their recharge details like unlimited calls does not include numbers starting with specific codes.

Even otherwise when my recharge is still valid, playing a message that it expired and asking to recharge is surely misleading a lot of people like me and i had myself done repeated recharges and wasted money. The voice message should clearly indicate that i need to topup to call that number and not ask me to recharge with unlimited calls pack.

This is clearly cheating customers with false or hidden information regarding recharges by vodafone and other mobile companies. Hence i request an action on vodafone and also return my recharge amount.