Vodafone India — misuse of licence - no 4g service

satis27

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400059

Vodafone india is misusing its trai issued licence to operate mobile telephony in india,

It does not provide 4g voice service [all voice servivce is only 3g)
It negligently replaced sim cards with defective sim card resulting in service outage
It consistently refuses to address service issues and yet expeccts payment
It consistently claims there are bad signal patches in mumbaii city whereas they simply dont invest enough so service qualoity is poor
It consiistently blamed my iphone 7 handset since feb'17 and i replaced it with an iphone8 in oct17 the results remain the same
They disconnected my service where m y credit limit is 1.5 lakhs and os was merely 11k [that to because of lack of service] and they had assured me of no disconnection. Yet they doisconnecgted and refused to reconnect without full payment.
I have made fuull payment now and shown them proof but trai needs to examine why such a companhy should have a license to operate in india

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Vodafone India customer support has been notified about the posted complaint.

Oct 25, 2017

Updated by satis27 The Vodafone comanhy indulges in BLACKMAIL. For over 4 months they haave LIED and IGNORED my repeated requests to resolve the matter, They REFUSED to acknowledge that there is any issue at all.

Oct 25, 2017

Updated by satis27 The vodafone RM claims he has no control over how subscriber service is disconnected centrallyh bhy their computer. He claims he has escalated enough within vodafone and has 'done his duty' He also claims higher authorities wiithin Vodaone cannot be approached and refuse to meet normal customers even when their issues are unresolved. he refuses to provide any further support

Oct 25, 2017

Updated by satis27 Mr Sood the Vodafone Chairman / CEO reportedly wiill not meet any customer and expects griveances to be resolved b y his retention team. They claim there is aprotocol which they are dforced to follow and this doees not permit a consumer [HOWEVER DISTRESSED] to expect any sort of interaction or the possibility of any intervention from him. This appears strange when the RM acknowledges that I have been a subscriber with the same nuumber for more that 17 years now and I have broiught them revenue above 12 lakhs cummulatively. I am supposedly marked as an important customer and this is my plight!!!

Oct 25, 2017

Updated by satis27 I welcome Mr Sood to respond just in case he is even remotely interested in customer welfare especially since this is a customer of 17+ years with a blemishless payment record and a 0 complaint history who has now had the bitter experience of harrasment bhy Mr Sood's team for 6 month now!!!

PLEASE DO CONSIDER A RESPONSE