Vodafone India — Mobile currency diduction

Website:www.vodafone.in

I have purchased Vodafone sim last month. Vodafone network people have deducted Rs 40 from my currency. If we type *111# we get a page which has 8 options to select. These options are absolutely free to get information about Tariff Plans, Last 3 deductions, Recharges & Best offers. But in this menu Vodafone has given 1st option as Buy1Get1-CCD. To know what is Buy1Get1-CCD I have entered 1 and sent. Immediately Rs 40 is deducted and voucher of Cafe Coffee Day's received. I have called many times to Vodafone customer care & requested to refund the amount but they have neglecting it, and said that it is you have selected. Therefore my question is why do these people given the option Just"Buy1Get1-CCD" without saying it applies charges of Rs 40 or @Rs 40. If they would said I would have not selected the option 1. To check this anybody can try Just type *111# press call you will get 8 options select 1 and send it. Therefore I am complaining against Vodafone care for refund the amount of Rs 40.
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27109
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information