[Resolved] Vodafone India — mobile network and accepting recharge without service provision

Om Lahane

from Mumbai, Maharashtra

Address:

Balewadi, Pune, Maharashtra, 411045

Vodafone india is accepting recharges for 4g network and providing only 2g network in the area of pune. After doing recharge of ₹199 for vodafone 4g network, i was not able to receive the desired network. I called their customer service, and those guys told me that 4g network is not available in my area due to various issues, after asking for the refund to the vodafone india, they disconnected my called and not receiving my call anymore. I can understand that ₹199 is not a small number, but looking at the number of customer of vodafone in pune area, they must have cheated thousands of people in their service.

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Oct 23, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Sep 13, 2019

Updated by Om Lahane In the era of 4g, and city like Pune, Vodafone is only providing only 2g network . Worst service, if they can't provide the desired network, then why are they accepting recharges for it . I am not even able to cll. Getting internet speed of 0.01 kbps constantly.

Verified Support

Sep 20, 2019

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under ref no.[protected] is in progress and accepted date for the complaint is 26/09/2019 & we will get back to you at the earliest.

Regards,
Gipsy.