Vodafone India — mobile network connectivity and data speeds

Address:

560099

Since last 17 days I'm not getting proper connectivity at my home. Voice break issues and data speeds have come down from around 8mbps to 0.32mbps. I raised a complaint regarding the same and was told today by customer service team that it would take 2months or more to resolve the issue in my area. Now I wanted to Port my number to a different service provider and was told that I could do the same only after paying current month bill. Why should I pay for a service which I did not get?