Vodafone India — Mobile no [protected]-putting the incomming, outgoing and sms service on hold

Address:

Ahmedabad, Gujarat, 380008

I am new customer ported from vodafone. On 20/04/2016, i have got sms from idea for noin payment of previous operator. I have responded on 21/4 by email - ref no (E1-[protected]) saying that payment already made and attached receipt also. I got call from customer care confirming that the services will be active since they can see payment. Surprisingly yesterday evening (On 21/04), all my services has been stopped. I called customer care but got no response saying that there is some issue with server and they can not entertain at the moment. I have send one more reminder yestersay night requesting to activate the service. Today also i talked to your customer care executive . They said it will take 48 hours to activate the service. Against there is no written / email reply against my email so far. I do not understand inspite of no fault of mine why i have to suffer.

I do not have any option but to port from idea to other operator .. If my services is not activated immediately. I want writen apology letter from idea for stopping my services.