Vodafone India — Money debited from credit card but not credited to my Mpesa account

Address:

Mumbai City, Maharashtra

I loaded 1500/- in my Mpesa Account on 03Aug15. This amount has been debited from my Standard Chartered credit card (Transaction reference No. [protected] 3300 728) but not credited to my Mpesa Account. I wrote to them on 07Aug2015 and they are yet to act, though their automated response says they will reply in 2 working days. Trying to reach them over telephone is impossible. The automated voice response system sends you on a vain chase after which the line gets disconnected.