Vodafone India — money deducted -with out my knowledge-service is not good

On 7-jun-19 in the early morning my balance was deducted by Rs 21 for kids pack and again after one hour Rs 21 deducted for english seekho service.
Above mentioned services are not at all activated by my number.Eventhough unnecessarily money is deducted.
on the same day i spoke to customer care executive, complaint about the inconveience but no response from their side.They told money could not be refunded...
With out my knowledge money is deducted from my balance.Even the above mentioned VAS services are not present then how they would deduct from custmeer.