Vodafone India — Money not refunded through money is deducted from my bank account.

Address:

500008

I have recharged rs 47 std pack on 1st may, 2016 2016 at 4:33 pm. The transaction was successful but the service was not activated. I got sms from the bank also that money is credited to pur/vodafone/mumbai/vodafone. I contacted customer care service twice. They told that they don't have any record of any transaction related to mine number. They also told me that if the service is not activated, then the money will credited to mine account within 5 working days. Based on their assurance, i recharged again rs 47 std pack at 5:23 pm on on 1st may, 2016. The recharge was successful and service was activated.
Already 7 days had been passed, but still the debited amount of transaction on 1st may, 2016 2016 at 4:33 pm is still not credited to mine account. I contacted customer care service again today. But they told that they don't have any record of transaction done on 1st may, 2016 2016 at 4:33 pm.

They are not responding to mine request