[Resolved]  Vodafone India — money was deducted from my bank account, but the recharge failed

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Hello, I did a recharge of ₹65 for my Vodafone no. [protected] from my Vodafone app, while going through the payment process after I entered my "BANK OTP" the transaction failed because the authentication process wasn't completed. So after some time I tried again to recharge and the same problem occurred. So I waited for a while and saw that 2 X ₹65 deductions have been happened from my PNB Bank account but it did not reflect my Vodafone account i.e the money was deducted from my BANK ACCOUNT, but the recharge failed . I have attached the Vodafone App screen shot and the bank account transaction screen shot. Hope this helps. Total amount to be reimbursed is 2*65 = ₹130 I hope you understand my problem and act according to the situation. Even though it's been 19 days after the transaction failing still I haven't got any refund. I tried mailing several times still no proper and adequate response. Still I am getting multiple reply mails saying me to send SS of the statements of recharge, even though I have attached 6 SS which includes 4 transactions SMS and 1 PNB app statement and the MyVodafone app statements. What else am I supposed to send them? Hope I get the refund accordingly. Please act according to the situation.