Vodafone India — My plan change - unresolved after almost 3.5 months now

Address:

Pune, Maharashtra, 411027

Request you to please change my current 199 corporate plan to individual red family plan 899. I want my add other number as well in this plan as family.

Below is my complain to vodafone which is not rectified sine long time and i am now frustrated with this. I am very old customer to vodafone.

Before more 3.5 months, i called customer care to switch the plan, they said as i am corporate customer i need to visit the store to change the plan.

So i have visited vodafone store in pimple saudagar, near pizzahut. They said submit the documents and they will take care of it within 28 days.

So i have submitted the address proof before more then 3 months.

After a month nothing has happened, then i called customer care and asked about the status and what comes out i am surprised. They said noting is there in the record. No request has been logged in the system.

Then i asked executive to transfer a call to senior person, they did. I spoke senior person, she assured me that my request will be fulfilled in short time. She logged a complain. Now i rest assured that as she was a senior person my problem will be resolved.

After waiting for another 1 month nothing was happened. I again called customer care. Now the same surprise, they told me that there is no such record in the system. Then why they record the calls of customer care???

I totally frustrated now, visited a store again. They said take the token and wait in the queue. Store manager was not even interested to hear the story.

Do you think after spending so much time (I spent almost 15 hrs before) do anybody have passions to stand in a queue for more then 1 hr???

I spent my time, money, efforts etc for a small change in my plan.

Today i got a call from vodafone and they repeat the same story again. So now my question to vodafone is are you going to change my plan or you are happy with the amount i am paying every month with no use of it?