Vodafone India — my plan got changed without my permissions (automatically)

Address:

Mumbai City, Maharashtra

Hi, This is to bring your notice that vodafone had changed my existing plan from 49 rental to 299 monthly rental without my permissions. Upon checking with their customer care, i was advised that they have sent intimation through email/message however i cannot find any email or message in my messages or email. I visited the store and also they advised same however there is no email/message notice sent to me, they also told that the existing plans are no more active and cannot revert back to the old plan and i have to pay the bill according to their new plan. I have another vodafone number having same plan still active, upon asking why so they replied saying soon this also be deactivated. I'm receiving their messages (in fact a messages about recommendation about their new plan but not like that they are going to deactivate my plan soon). This is a cheat and not acceptable. I was advised by the customer representative at the store that if you have any query send email to the vodafone support on "appellate.[protected]@vodafoneindia.com" however there is no response since last 15days from them.

How can they just change the plan without my agreement ?

Please take some serious action on them.