[Resolved]  Vodafone India — my sim is blocked

Address:Home no:41/2, Shankar Vihar, Near Chauam Phatak, 122017

I have 5 vodafone prepaid connection at my home, and i have constantly complaining to vodafone about their weak networks in my area from one nd a half year and they haven't improved since then so being fed up from their negligent behaviour i told them i wouldn't recharge my number until and unless they improve their network and even though after complaining again and again they never show any concerned regarding this, so i ported out one of my number to airtel. Now the other number which i am talking about is [protected] which is now churned by the vodafone. This number is my primary number and i am using it since last 7-8 years, this number was in aircel firstly and then i ported it out to vodafone when the aircel company is closed. And vodafone india has blocked my number, to complaint regarding this issue i visited their vodafone mini store in palam vihar ansal plaza, their a store executive named avinash first said to me that this number can't be released now and when i asked him that their must be some way to start it as this number is my primary number and is attached to all my government id like aadhar card, pancard, bank accounts etc so he told me that this number now can be opened only in postpaid, so i told him that no this is a prepaid number and this should be released in prepaid only otherwise i have to make complaint about this to vodafone customer care and when i said this he started checking out with other executive at the store and said ok now this number will be released in prepaid and for this you have to purchase a new sim on which frc needed to be done. I asked him what's the minimum amount of frc needed to be done then on this he said that a minimum amount of 496₹ frc needed to be done. These guys are forcing me intentionally for their own credits an benefits first they forced me to release that in postpaid and when i denied then they asked me to do a frc for 3 months this kind of behaviour is really unacceptable and they blocked my sim without any prior information or message. Look into this matter and kindly make sure that this number will be released in prepaid mode within the best possible limit as i am unable to do anykind of banking transactions as all my accounts are linked to this number only.
Thanks
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May 3, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2019
Vodafone India Customer Care's response
Hi!

That's not the experience we want you to have :( We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India
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