Vodafone India — My sim no. [protected] gets frequently deactivated by vodafone without any notice. Though i am paying the postpaid bills regularly.

Address:	Vadodara, Gujarat, 390002
Website:	www.vodafone.in

Hello,
I live in Vadodara-Gujarat, and I have a postpaid Vodafone number +91 [protected], (which I use with a Vodafone Alcatel WiFi hot spot) with a 6 GB data plan active in it. The number was activated on November 2016.
I am facing regular deactivation issues from Vodafone though I'm paying the full bill amounts.
Incident 1:
-I was out of country for business for a week on December 2016, and my hot-spot was powered off for that time.
- After coming back, I get a call from a Vodafone executive in my alternate no: +91 [protected], saying that my bills will be online from now on (I've opted for both online and paper bill options).
-Later that day, I found the card has been deactivated without stating any reason.
-I contacted the local Vodafone store as well an online representative through My-Vodafone page for the above mentioned number. The issue was resolved and with a note that it'll never happen again without informing me.

Incident 2:
-A Vodafone agent called me (from No: +91 [protected]) in my alternate Vodafone Mobile +91 [protected] couple of times. He was requesting me to take another connection with some so called lucrative features because they "value me as a customer who pays the bills regularly". and shared a what's app number [protected] to send my ID & address proofs.
-I have decided "not" to take the new sim and informed the agent accordingly.
-Now when I tried to connect to my Data card +91 [protected], powering on my Hot-Spot (it again) shows the SIM has been deactivated.
-I tried to log into the my-Vodafone account for that number, only to find out that the account itself have been disabled this time.
-I called in Vodafone customer care and the representative told me that the card have been deactivated as the Documents and/or Document verification are pending (I am paying the bills for last two months), she advised me to visit a Vodafone Store.
- Besides It's Sunday today and All the Stores are closed.

I use the internet data for online courses etc., where dates are important and this kind o[censored]ninformed nuisances caused by the service provider causes me time and monitory losses.

I understand the Vodafone services and customer care have became terrible these days and I have very slim hopes that this complaint will be addressed and effective steps will be taken by Vodafone. (I am already in search of some alternate more reliable service provider if Vodafone is unable to provide the required service in-spite-of accepting the monthly bill amount.)

However, I shall really appreciate any assist from 'Consumer Complaints' that can help me to get a solution and justice from of this regular nuisance and harassment by Vodafone.

I am reachable in +91 [protected] and my email: [protected]@gmail.com if any related further information is needed on anything.

Best Regards,
Sudipto Banerjee