Vodafone India — Mydala service deactivation and activation | |||||
Sir, a mydala service offer tie up with vodafone telecom prepaid that send a sms to customer. I dialed given ussd code for mydala and tried to check what offer they give.in main menu i select a option "buy some deal" and it did not give a chance to read a brif about deal and 49 rs deducted from my account. That is very wrong since they must either brief the offer or give confirmation option before activatiin of any scheme/offer. Please do needful to avoid such a robbery in future. Was this information helpful? | |||||
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Vodafone India customer support has been notified about the posted complaint. | |||||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Apologies for the inconvenience caused to you.
As per your raised complaint would like to inform you that we do not have any such system through which we can deduct your mobile balance. In Mydala, customer is our first priority and we don't want to lose any of our customers. We would request you to please share your contact number through which the money got depleted. So the same can be checked at our end as well.
For any further queries, please feel free to reach out to us at[protected] or mail us @ [protected]@mydala.com.
Regards
Mydala Team