Vodafone India — National outgoing roaming charges

Address:	Mumbai City, Maharashtra, 400607
Website:	Www.Vodafone.in

Dear Vodafone colleague,

I'm Vodafone customer since 2004.

Last year, I've changed my Vodafone circle from Vodafone Ahmedabad to Vodafone Mumbai. I'm staying in Thane & I'm house wife.

My no is +[protected]

I have seen my last three bills today and surprisingly I came to know that I'm being charged for national outgoing roaming charges. When I checked it in detail, I came to know even if I was at my home at Thane, though it was showing that my phone calls were done from M&G (Maharashtra & Goa) circle.

I have two kids who have exams in last month. So I have not even moved out of Thane, though I was been charged for National Roaming Charges

When I called Vodafone call center, calling executive was not sure about solution. I told him clearly that I have not gone outside. He was consistently saying, check in our Vodafone App for M&G area definition. I asked him to put me to senior who understands the problem and give solution. It's been 6 hrs, I'm still waiting for them to call me back

My complaint request no is[protected]

My husband uses Vodafone too - +[protected] .

It is surprisingly to see that his number also has same problem - National Roaming charges from M&G circle

I would like to see how and when will Vodafone resolve my problem

Dharati Dani