Vodafone India — negligence in service and right to information, wrong charges

Website:

www.vodafone.in

I had to travel internationally and while interacting to one of the customer care executive i activated my international roaming but nowhere i was been informed/mentioned about any related packs which i can activate and the cost/ bill i am going to incur.. Had i known this, it would have been much easier and simpler.. I mean is this the job what the executive does just to tell "how to do it" or rather "how and why to have good usage which is fruitful and worth every penny for the customer".. Is it just the postman job??? Just reading offers and job done!!

I have been a very loyal customer since 2009, come what may so many plans and offers from competitors to change my sim company or transfer it, still i have sticked to vodafone.. Now when i went online to see my billing it showed 20, 000 rs. Got damn giving me heart attack., i wanted vodafone people to sort this out at the earliest possible.. As because of the lack of their customer care executive training and communication i cannot suffer.. But them instead of solving it they just copy paste messages and send email.. Till date when replying to my concern, they have addressed me as "somnath" which itself shows how serious they are on their job.. They do not read the previous emails wherein an alternate number was shared to contact me while travelling internationally but they still sending me same copy paste messages saying that share an alternate number.. Don’t you know think these all examples are more than enough which shows whose fault was it??? It’s not solving any purpose. Do you think i am fool sitting in here of not activating the iroam package had i been told about it?? Just because of your short of trainings on these executives and no sense than to just forward the same emails or tell only what is asked while on phone is not what the job is, rather than educating them and telling them what needs to be done and what not???

Where were their long emails on such information when i first called to enquire the same before my travel... I am 100% sure he did not give me right information which is every customer’s right.
If everything is no and according to you, then what is the use of customer service and me being a customer.. You guys increase credit limit based on the loyalty but for you customer loyalty and satisfaction comes last and this case depicts that. I am giving you business and the services offered against it "zero".

Instead of giving me solution and telling me the next step-i am getting a response final correspondence on this matter from the nodal officer - vijay tayade..
You are just simply harassing the customer with your deeds not providing what is asked and simply replying this is the final email.. I am surprised at the level of customer service you are aiming at?? This is how you treat your customers..

I thought you will be willing to settle things amicably and would atleast give 2/3rd of the waiver of the bill but no i guess you want me to tell about your deeds on social media and to other customers too who are suffering because of you now and may future customers.. I will tell/shout infinite times of fault in your system and i was not informed of the right offers/package... Because of which a customer is suffering.

Level of customer service:poor
Customer satisfaction: poor
Customer loyalty bonus:poor
Customer worth:in pennies/penniless

I just want justice..