Vodafone India — network and internet issue, pathetic customer service and careless attitude | |||
I've been facing network and internet issue since 15-20 days, I had visited Vodafone Store which is located in Thakur village three times, two times their systems were not working. But when I got the customer service person, I explained him my issue and he said I will get a call back in 24-48 hours of time or they will communicate via email. But they never called me. I have sent following emails to them to which they didn't bother to reply: On Tue, Jun 5, 2018, 1:26 AM PRITESH GAJJAN wrote: I have filed complaint against you guys for your pathetic service and response, Please find below the link for the same: http://www.icomplaints.in/pathetic-service-and-no-response-to-my-email-053976.ht...⇄ I hope this will wake up your customer service team. Regards, Pritesh Gajjan On Thursday 31 May 2018, 2:44:50 PM GMT, PRITESH GAJJAN wrote: Hi, I'm facing network and Internet issue since past one month, I had visited your vodafone store in Thakur Village(Kandivali East) three times this month, two times your systems were not working, thankfully it worked out third time. I explained my scenario to your executive, he said I will get a call within 24-48 hours but I'm still waiting for that call or any reply to my request. I have bought a new phone and also inserted a new card in Feb 2018 just to avail your 4G service but most of the time I'm getting H+ sign for my internet which is off course not 4G. My calls are getting disconnected or having network issues most of time in full network zone. You people just tell your customer that they will get a call or email but after that you forget them. I've been experiencing these since past few months. I'm using Vodafone services since Past 17-18 years, paying my bills on time so I can expect some good network and services from your side. My entire family and friends are facing this internet issue, I also gave few numbers to your executive and it's still unresolved. Please let me know if you are going to do something about it or else we can look for another service providers. My friends are really happy with Airtel! Regards, Pritesh Gajjan Was this information helpful? | |||
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Vodafone India customer support has been notified about the posted complaint. | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I can hardly use internet services facebook whatsapp etc you give me straight and final answer that are you capable to make it right or not because there is a tower of vodafone in my company and 26 collegues as well all they will change thier service provider becoause of me... So kinly answer me soon or resolve my problem because i have recharged so i have to bear it till recharge end i have to recharge only 100 rs o[censored]nlimited call because i am continiously only for calling not for internet. i AM SUFFERING THIS SERVICE JUST BECAUSE OF 200 RS BALANCE IN MY SIM AND 509 RS RECHARGE WHICH I HAVE DONE OTHERWIISE WHO IS GOING TO WISH THIS REDICULIOUS SERVICE AFTER 40-45 DAYS WITHOUT SOLVING ISSUE.