Vodafone India — Network Coverage and Poor Connectivity

Address:

Surat, Gujarat

My communication :[protected] Dear Officer, With reference to my complain (Not only this but several times earlier in last 7 years) but still there is no solution. Today I have spend 40 min on your helpline No. 198 to transfer my complain to Appeal Authority but after spending such time nobody given me answer how to put my problem with Appeal Authority. Finally I got your mail ID from TRAI website. It is a horrible experience from Vodafone and know the actual service level. As my number is almost 10 years old and putting last effort to get solution. I getting very poor connectivity network at my resident as well as at my work Surat - Parvat Patia PIN 395010. Also I am not getting 3G connectivity. My Complain No. 99236006 Please give me some solution... I am not able to perform my business... call disconnected in-between. REPLY FROM COMPANY - 15 May 2015 Dear Mr. Jadav, Thank you for your email regarding your concern related to connectivity for your mobile number [protected]. We regret the inconvenience caused to you. As per our discussion and mutually agreed, we wish to inform you that against your complaint dated 09/05/15, our network engineer will take 2 working days to check and update with required feedback. Kindly consider this as our interim reply to the coverage concern raised by you. Your complaint docket number is[protected]. While we strive to ensure good coverage, there may be factors beyond our control that may temporarily affect the network coverage in your vicinity like: · Physical obstructions · Geographic and weather conditions · Possible radio interference or faults in other telecommunication networks We assure you that in our constant endeavor to provide Superior Mobile Network Services across the locations, we are constantly working towards reducing the “No Network Spots”, thereby enhancing the extensiveness of our Mobile Network. Further, we wish to inform you that we carry out regular network up gradation activity to increase the depth and width of coverage making it possible for you to experience better network coverage. We look forward to your continued support and association with us and assure you of serving you in the best way we can. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help, Keith Foote Appellate Office