Vodafone India — Network issues

Address:	600089
Website:	Vodafone

Re: RE: Network issues
appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com) Add to contacts[protected] Keep this message at the top of your inbox
To: m.[protected]@outlook.com
appellate.[protected]@vodafone.com


Dear Mr. Babu M,

Thank you for your email dated[protected] regarding data accessibility related for your Vodafone mobile number [protected].


We regret for the inconvenience caused to you in this regard.


We tried reaching you on[protected] on your Vodafone mobile number [protected] but were unable to do so as the same was ringing no response.


As per the update from the network team we would like to inform you that you have consumed 750 MB of 3G data as per your tariff plan and post usage the speed will reduce to 64kbps.


Hence, we wish to inform you that there is no concern persisting to network for your Vodafone mobile number [protected].


Further, we value your feedback on the various aspects of our service. This will greatly help us improve and deliver your expectations.


We thank you for your patient understanding and look forward to your association with us.


Kindly find the docket numbers[protected] for further reference.

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Adrian

Appellate Office

Vodafone Tamil Nadu
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or CHN @ +91- [protected], RTN @ +91 - [protected] (standard calling charges applicable)

For any complaints call 198 toll free helpline

Appellate Office : For Chennai contact +91- [protected]

For Rest of Tamilnadu incl., Puducherry, Contact : +91-[protected]

(Available between 9:30 a.m and 6 p.m. Monday to Friday)

Fax number : +91- [protected]
E-mail : appellate.[protected]@vodafone.com

Website : www.vodafone.in


Instant service with My Vodafone App


On 6/7/2016 2:15 PM; From: m.[protected]@outlook.com; To: corpcare.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Network issues;

I haven't recd any calls regarding this. But got sms stating it was addressed... Is Someone really looking working on this?????


[protected]--
Date: Sat, 4 Jun 2016 11:51:49 +0530
From: corpcare.[protected]@vodafone.com
To: m.[protected]@outlook.com
Subject: Network issues


Dear Mr. Anand Babu.M,

Thank you for your e-mail dated 03/06/2016, regarding network related concern for your Vodafone mobile number [protected].

As per our today’s telephonic conversation on [protected] at 11:43 am and your feedback for Data accessibility faced at your residential premises No 6 Kuppusamy Naicker Street Poothapedu Ramapuram Chennai 600089.

We wish to inform you that your concern is forwarded to our concerned team.

We shall also communicate the resolution on the same by 13-JUN-16.

We thank you for your cooperation during the interim period.

Please note reference number[protected] for your future correspondence.

Mr. Anand Babu.M, a simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:

• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyse and pay bills online

Register on My Vodafone by clicking on the following link - https://www.vodafone.in

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Vasim

Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected]
(Standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.


On 6/3/2016 4:09 PM; From: m.[protected]@outlook.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Network issues;

Team,


I have been using this Vodafone for past 8 months. Till April'16, there is no issue with this network. I can browse things and download the apps and other even after completing the 750mb 3g usage. From April, I am unable to browse through this network and facing lot issues with the internet. I do contact your phone customer service and made a complaint. but they're convincing me stating, "after 750mb 3g, the speed will be reduced and your network is fine" like this. I know that after 750mb 3g the speed will be reduced. But previously I can do the things as I mentioned above. After April only I am facing issues. Last month I have contacted you people via phone I have forced them to accept the issue which is happening with your network and they send 1 message (SMS) to change the APN settings. After that also, its not working fine and Now, another month started June 1st, From that date I am using the network, check the screenshots how fast is that working.. Even 3g not even crossed 1kbps. I have also scheduled for call back. Still no response from your end. Is this way you ppl treating your customers and how you ppl expecting me to pay the bill without using the service.
There is another is issue, If i make or receive any calls its creating echo and I am unable to communicate with other end.
As per my device its shows that I have consumed 210 mb. I damn sure that I haven't consumed that. That is why I have attached the screen shots. Check it and resolve the issue. Without resolving, please dont expect me to pay the bill.
Anand Babu.M
[protected]