[Resolved] Vodafone India — Network Related issues unresolved for over 6 months

Monalisag

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

The following are issues being faced with - [protected] and [protected] 1) My issues in all my past emails remain un resolved for over 6 months now. 2) No supervisors on the night shift to answer responsible. the call takers have no clues and are rude. 3) I have not been able to use my cellphone inside my house for over 6 months, I have to leave the premises to answer or make a call. 4) Suggestions to install a signal booster at my place of residence while the issue is being fixed have been ignored. While i remain unable to make or answer phone calls within the comfort of my house. 5) Mobile number portability will ensure an end to all the problems I face with Vodafone, especially since Im also being refused a signal booster. 6) If being a customer for over 10 years now, Im being treated to such bad service, I dont understand why I should stay ? 7) No one seems to be able to help me with the email address of the nodal officer for Hyderabad. Regards, Monalisa Geda

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Complaint marked as Resolved

Sent an email to the local nodal and appellate authority. Received a call back on the next working day. Issue is being looked into and will be resolved by the end of the week.

Vodafone India customer support has been notified about the posted complaint.

May 11, 2014

Updated by Monalisag The following are issues being faced with 2 vodafone number 1) My issues in all my past emails remain un resolved for over 6 months now. 2) No supervisors on the night shift to answer responsible. the call takers have no clues and are rude. 3) I have not been able to use my cellphone inside my house for over 6 months, I have to leave the premises to answer or make a call. 4) Suggestions to install a signal booster at my place of residence while the issue is being fixed have been ignored. While i remain unable to make or answer phone calls within the comfort of my house. 5) Mobile number portability will ensure an end to all the problems I face with Vodafone, especially since Im also being refused a signal booster. 6) If being a customer for over 10 years now, Im being treated to such bad service, I dont understand why I should stay ? 7) No one seems to be able to help me with the email address of the nodal officer for Hyderabad. Regards, Monalisa Geda

May 11, 2014

Updated by Monalisag Im being asked to wait till June 19th for a resolution, while I suffer without any signal in my own house.

Signal booster is being refused by call takers. No supervisors available, no alternatives being provided till june 19th.

Must i suffer till 19th June with no signal in my house. The only talk of the most recent complaint lodged and not of since how many months have passed since raising the issues.

VODAFONE INDIA is quick to delete the same feedback on facebook, why not provided resolutions or alternatives just as promptly.

Verified Support

May 13, 2014

Vodafone India Customer Care's response Hello Monalisa,

We regret the inconvenience caused to you. Further, we apologise for not being able to get back to you at the proposed time. Rest assured that our team has been appraised regarding the same with instructions to work on the same with utmost priority. We'll get back to you in a short while with an update on the same.

Regards,
Vodafone.

Verified Support

May 16, 2014

Vodafone India Customer Care's response Hello Monalisa,

Thanks for your time on call. As conveyed, our team will contact you in a short while. Further, we've shared your feedback on customer care to the respective team.

Regards,
Vodafone.