| Address: | Bangalore, Karnataka, 560001 |
I have a post paid connection with vodafone since 6th july, 2011.I was using a local plan of rs 299 till i was in bangalore but when i moved out of bangalore in june, 2014 i started using a roaming plan.
The problem arose in dec 2014 when the network disappeared, inspite of me trying all odds the network was showing emergency calls only, when i came back to my native place from delhi the network reappeared again so i called up the customer care guys who were unable to resolve the issue and after few days the network disappeared again.
I couldn't contact vodafone as neither i was able to send them messages or call them.
Meanwhile the continued sending me the bills on my email id which i rarely check.
In march the filed a case against me and intimated me through an email, accusing me of not paying bills during the time network was unavailable .The sent some contacts to talk to.
I tried reaching out to all of them and even send numerous emails without even a single response.
So i talked to the who was responsible for dispute redressal incase we want to make the payment.I made it clear to her that never before i had defaulted over a payment please clear
Out the issues before i make the payments.
Her tone was thretening and she told they would listen only if i make the payment.
So i made all the payments and waited for their response or emails.
Meanwhile i kept sending them mails and even called them but they didnt responded.
Neither the response came nor the network.
This month they have again sent me out the bills again and even charged me for reconnection, all this time i was having the impression that the connection has been terminated.
The network is still not there and now it is showing no service.
Just to make it clear to you i had similar issues in july and august last year when i simply chose to pay them.But i cant paying them without being able to use their service.
I am a freelancer and i had to incur huge losses due to network unavailability and i had this number almost everywhere in all the bank accounts as well .
I want them to make all the refunds as soon as possible.
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