Vodafone India — new sim instead of resolving name change problem.

Address:Dombivli West, Thane, Maharashtra, 421202

I am user of a vodafone cell no since y2003.in earlier communication i have provided adequate attachements (Sms, mails) as proof which actually vodafone should have on its system to cross-check. But gallery person said that this number belonged to xyz from[protected]. Here i want to say that, i have been recharging this number from various platforms like retailer, netbanking, paytm, phonepay, mobikwik since then till 14-sep-2019. I have not yet recieved any sms, mail or call from vodafone for any changes done. Also i am using still this number for incoming and outgoing since y2003. Nobody has called this number to enquire about xyz.

Visited gallery on[protected] to resolve the name change issue. I had balance of rs 33 on the sim card of last week which avoided to speak upon or credit back. Here i was provided a new sim as resolution with rs 249 recharge. Here i feel sad that their were no cross check to check rightful owner of [protected] as your system till then showed was shrikant. Very easily i was provided new sim. Any other person beyond me, he or she could this way procure new sim. I hope you understand what my fear is
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Vodafone India customer support has been notified about the posted complaint.
Verified Support
Oct 02, 2019
Vodafone India Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Gipsy.
Oct 03, 2019
Updated by VINESH PATHARE
No response to our latest mail dated 27 Sep 2019. Aghast.
For calling me, I am available on [protected] from 9 am to 12 noon except this dates[protected],[protected],[protected],[protected] This dates available time slot is 6 pm to 9 pm ).
Oct 04, 2019
Updated by VINESH PATHARE
From Vodafone Idea ; there is no response to our last mail dated 27 Sep 2019 also to our communication on this Portal too.
For calling me, I am available on [protected] from 9 am to 12 noon or 6 pm to 9 pm. Call on both Time Slots before saying NOT REACHABLE.
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