Vodafone India — No action against complaint

Address:	New Delhi, Delhi, 110085
Website:	www.vodafone.in

Dear All
This is to bring your kind attention to the fact that we have taken Corporate numbers from Vodafone ie [protected] and other numbers also and the same was taken care by Mr. Harpreet from vodafone team contact number [protected].
He has told us about a plan of Rs. 999 for Unlimited Calls i.e, LOcal or STD or Roaming Incoming or Local Outgoing all shall be free under this plan, we gave our consent to activate the same verbally on phone call on about 1st or 2nd April 2017. he has delayed the activation till 25th April and on that day he has activated plan of Rs. 999 via some Request ID[protected] but he has commited a mistake which he has accepted on phone call also that he has done this by mistake and due to wrong plan being activated by him, roaming charges are being charged in our bills in last 3 bills of vodafone numbers we have taken.
Even after complaining a lot to him he just replies that its in process and he has mailed. You will get refund, many times he dont even pick up calls. Its about one month that we have raised this issue.
We want action on this immediate basis otherwise we shall be forwarding this concern to our legal consultant to take action.

For any further clearance, call on +91-[protected] who shall attend to your queries.

Thanks & Regards

Xpia Electronics Private Limited