[Resolved]  Vodafone India — No intimation received regarding internet pack validity completion

Address:

Mumbai City, Maharashtra

My number is [protected]. I have received no intimation regarding my Internet pack validity due date. Since the pack got over and I was still using my Internet without any pack charges of 4paise/10kb was applied and a total of Rs.500 has been deducted over a period of 3 days without any sort of intimation. I found out that my balance was deducted when by balance reached Rs.0.02. Now I want some type of solution for this because it was a huge lapse on your side. I use a Rs. 650 per month pack for Internet and in 3 days only Rs. 500 is getting deducted and no message of any type has been send intimating me of anything. The customer care executive I talked to the first time did not even answer the query properly and then the second time I called I was told that they can do nothing about it and while refused to hang up without any solution they have said they will call back in 48 hrs but I don't know what type of solution they will provide.