[Resolved] Vodafone India — No reponse from customer care, bill amount charged incorrectly
R
Rupangi Dave
from Mumbai, Maharashtra
Address:
400067
Website:
www.vodafone.in
I received vodafone bill whose calculation does not match with previous bills. Bill details are
Bill received through : ebill on 21 December 2015
Duration : 18.11.15 to 17.12.15
Amount : 813.24
Due date : 5 th Jan 2016
Plan : 299 Rental
My internet usage details over previous months mentioned below :
(Image attached)
I have a plan of 299 Rs in which 750 MB usage is free.
How the discount is only 8.86 RS for 750 MB where in previous bills its 383.64 RS
As per the previous calculation I should have been charged approx 50 Rs for extra 100 MB used.
I have raised a query to vodafone customer query executive on 22 December. Am still awaiting response. I have received no communication from them till the bill due date (5 jan 2016).
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Aug 15, 2016
Complaint marked as Resolved
Resolved after so much harassment and followups
Vodafone India customer support has been notified about the posted complaint.
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