[Resolved]  Vodafone India — Non active 673 International Roaming

Address:New Delhi, Delhi

Dear sir, My pre paid number [protected] in which International Roaming 673 activated on 22.06.2014 valid for ten days. as per the conformation message received on 22.06.2014 by 14.51 hrs from vodafone that my pack will be activated within 4 hrs, all the in coming and outgoing calls will be charged Rs.30/min, SMS outgoing Rs. 15/min.I left India on 23rd June, but when i reached Japan, the 673 pack was not activated the normal call charges of Rs.70/min for both incoming and outgoing and Rs.30/ SMS, Once i got the conformation message when i was in India that, my 673 pack will be activated within 4 hrs, then why the pack is not activated, if the requested pack is not activated within 4 hrs, why the service provider didnt inform that the pack is not activated. Right now I am in Japan and facing huge problem for not getting connected with my family, and even i cant recharge my telephone from Japan, This type of service provided by you invited me and my family lots of mental tension and stress on both the sides. Could you able to clarify the issue at the earliest, or else i dont have any other option left with me except to knock the door of consumer forum. If i didnt get proper and positive response within 5 days time, i may be bound to file a case in the consumer court for giving me and my family the extreme mental stress.
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Dec 22, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jun 30, 2014
Vodafone India Customer Care's response
Hello Pandian,

We did not get any response when we called 8****9***6 & 9****2**6 at 3:15 PM hence request you to suggest the best time to speak to you.

Regards,
Vodafone.
Verified Support
Jul 02, 2014
Vodafone India Customer Care's response
Hello Pandian,

Please share with us your alternate contact number on which we can speak to you regarding your balance deduction concern since we did not get any response from your end when we called 8****9***6 at 2:10 PM. http://bit.ly/1lRtSuC

Regards,
Vodafone.
Verified Support
Jul 04, 2014
Vodafone India Customer Care's response
Hello Pandian,

We called 8****9***6 at 1:45 PM but there was no response from your end hence request you to specify the best time between 9 AM to 6 PM when we can speak to you regarding your concern.

Regards,
Vodafone.
Complaint comments 

Comments

Sorry to say, I didnt received any cal for the service provider.
You can call me by 4 o clock today
You can also call me [protected], you are not getting any response means, could you able to confirm that the phone is ringing or not, because in that particular time mentioned by you, my phone doesnt have any missed call records as per my phone record incoming call at 12.53 after that another outgoing call at 14.32, so i am regret to say that no call has been either missed or received
I already given alternate number and suitable time, No response from my side means do you got the phone is ringing and I am not picking the phone or you are unable to get connected, pl check your network, it is absolutely unbelievable to hear that no response from my side, pl call me by 16.00 hrs today ie. 04.07.2014

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