Vodafone India — not able to use vodafone data/internet

Address:Etawah, Uttar Pradesh, 206001
Website:www.facebook.com/kashifmohdniks

I requested Vodafone via so called My Vodafone App that's

Hello Sir/Mam,
I have 1GB 3G/4G DATA Balance but when I open Internet then Internet is not working. I am requesting you to take back My INTERNET/DATA Balance and refund My Main Balance into My VODAFONE Number.
I hope you can understand what I am requesting you. That's why Please take back DATA.

But No response from there. What to do now?
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