Vodafone India — not done recharge through money paid

I changed my simcard from postpaid to prepaid
As per vodaphone first recharge has to be done in vodaphone centre
I went to vodaphone store goregaon east
Paid rental of my postpaid 40rs 10rs for new sim and 178 rs for the first recharge on 14th june. My prepaid card is not active after 3 days but the recharge is not yet done from vodaphone end. I am unable to do neither outgoing calls not internet use. I called customer care they said i need to visit vodaphone store to check for the recharge.

This is illogical as customer is paying money in advance for the recharge but vodaphone not doing it and upto that asking customer to visit the vodaphone store. This is giving both mental and physical agony to the customer

Also if vodaphone not managed to do the recharge on time why they give false promises to customer to do first recharge at the store

Please help in this