Vodafone India — not extending validity of prepaid mobile even after payment of recharge and talktime fees

Address:

India, Erode, Tamil Nadu

The details of my complaint may be seen from the copies of the emails
Given below.
I also conacted vodafone customer care cum service centre at erode 1
On 9.12.19 and also sent these details to whatsapp of the vodafone employee (Mobile no. [protected]) but no action taken by any body in this company to extend validity
— ...⇄
My payment details: via debit card of bank of baroda on 3.12.19 — transacion id
Rep[protected], a/c id[protected]: but the company stopped all outgoing callss from 4.12.19
— ...⇄

Email from vodafone on 8.12.19:
Re: wrong sms to my mobile xxxxxxxxx4 regarding validity
Vodafonecare. [protected]@vodafoneidea.com
Sun 12/8/2019 3:40 pm
Hello sir/ma'am,

We appreciate you reaching out to us. My name is pallavi, and i will be assisting you today regarding your query for your vodafone number xxxxxxxxx4.

I sincerely apologize for the inconvenience caused to you and delay in response.

You have reached vodafone customer care, mumbai. The mobile number mentioned in your e-mail is a vodafone tamil nadu number. We have forwarded your concern to them and you shall receive a response from vodafone tamil nadu circle within 1 working days.

We request you to kindly contact them for any queries regarding your vodafone number.

E-mail id: vodafonecare. [protected]@vodafoneidea.com

Customer care number: [protected]

Call charges: 50p/3 min (Vodafone number)/ charges will be as per tariff plan (Non vodafone)

The interaction number for your future reference[protected].

Should you have any additional questions, please let me know and i will do my best to address them.

Manage your vodafone account on the go with this must-have app. Pay bills, recharge, activate data packs/vas and much more. Download from www.vodafone.in/ch1

Don’t forget to explore “my vodafone app”, to know more about your billing details, recharge status, data usage, vas, roaming services & much more! Power to you!

Thanks,
Happy to help,

Pallavi birhade
Vodafone care

Contact numbers
For enquiries: 199 or +91-[protected] (Standard calling charges applicable)
For complaints/requests:198 (Toll free)
E-mail: vodafonecare. [protected]@vodafoneidea.com
Website: www.vodafoneidea.com

Place order for a vodafone connection using the link https://bit.ly/MyVFSim2

My email on 5.12.19:
On 12/5/2019 6:05 pm; from:[protected]@hotmail.com; to: vodafonecare. [protected]@vodafoneidea.com; ;? Cc: vodafonecare. [protected]@vodafoneidea.com; ; subject: re: wrong sms to my mobile xxxxxxxxxx regarding validity;

Please see my email dated 4.12.19. Despite my payment of recharge fee rs 49 for my prepaid mobile xxxxxxxxx4 on 3.12.19, (See atttachment) (Though the due date was only on 4.12.19), and despite my email yeserday, you stoped outgoing calls and you have not responded to me. I have the option of representing to trai and consmer court against ¿your cheating. Yo did this same mistake last month too. I will exercise this option if you fail to rectify it immediately.

Xxxxxx

5.12.19

My email on 4.12.19
Kindly see my email sent last month. Despite my prepaid subscription to mobile xxxxxxxxx4 last month, recharge was not done, and only after my email to you, the recharge was made.

Yesterday too, i paid recharge fee rs 49, vide attachment file, and validity was exended by you until the end of this month. But today, no outgoing calls could be made, and no balance towards talktime is available, and the mobile shows that the validity is to expire today, 4.12.2019. I do`nt understand what is happening in yor company. There is no other way except approaching trai and consumer court. Pleasee reply immediately

Xxxxxxx, 4.12.19

My email on 4.11.19
On 11/4/2019 10:53 pm; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafoneidea.com; ;? Cc: ; subject: wrong sms to my mobile xxxxxxxxx4 regarding validity;

From xxxxxx (Mobile xxxxxxxxx4)

This is in continuation of my talks with complaints section customer care officer today through my mobile xxxxxxxxx4 at around 9.45pm by contacting the number 198. After noticing the sms to my mobile that outgoing calls will stop on 5.11.19, i tried to recharge for validity through my debit card two days back. But it was not successful. However i had in my credit in my mobile account rs. 53.5 at that time. Hence i tried to find whether any command is available in the mobile to convert a part of this amount for recharge purposes, and i found that the command *567*7# is meantfor free recharge. I applied this command and an amount of rs 35 was recovered from my credit and now the balance available is only rs. 18.5. Though the amount rs. 35 was recovered, the validity was not extended, bu i got an sms conveying that he validitywill expire on 3.11.19.
I did not knowhow the expiry of validity could advance by 2 days (Ie, 3.11.19 instead of 5.11.19), after recovering an amount of rs. 35.

However, today i received sms that the validity will expire on 5.11.19, and the validity has not been extended.

I explained all these today to the customer care officer, but he replied that i have paid rs 35 for gambling purpose. I replied that i have paid this amount for recharge last month and hence i meant that the command for free recharge and also the recovered amount of rs. 35 were only for recharge for validity extension, as there was no indication, such as gambling purpose, against the command *567*7#. And i also requested the customer care officer to convert this amount for validity extension, since i had not gone for gambling. But your officer refused to do so.

Hence i would request you to kindly look into this issue and convert this recovered amount of rs 35 for validity extension and extend the validity period for 28 days.