[Resolved]  Vodafone India — not extending validity of prepaid mobile even after payment of recharge and talktime fees

Address:

India

Another fraud by vodafone
Following copies of emails to vodafone show how vodafone cheats by collecting money for recharge of mobile [protected]. They collected rs 49 through debit card on 3.12.19 towards recharge but stopped all outgoing calls from 4.12.19, by not extendinng validity. After complainig about this they have creditted rs 38/- to my talkttime of the mobile account on 11.12.19 but has not extended validity so far and treats that the validitty has expired on 4.12.19, despite collecting money on 3.12.19 itself and also issueing e-receipt on 3.12.19. They refuse to extend validity after collecting money for the same. The same fraud happened last also.

Previous complaint email dt 5.12.19
Please see my email dated 4.12.19. Despite my payment of recharge fee rs 49 for my prepaid mobile [protected] on 3.12.19, (See atttachment) (Though the due date was only on 4.12.19), and despite my email yeserday, you stoped outgoing calls and you have not responded to me. I have the option of representing to trai and consmer court against your cheating. Yo did this same mistake last xxxx
5.12.19

Previous complaint email dt 4.12.19
Kindly see my email sent last month. Despite my prepaid subscription to mobile [protected] last month, recharge was not done, and only after my email to you, the recharge was made.
Yesterday too, i paid recharge fee rs 49, vide attachment file, and validity was exended by you until the end of this month. But today, no outgoing calls could be made, and no balance towards talktime is available, and the mobile shows that the validity is to expire today, 4.12.2019. I do`nt understand what is happening in yor company. There is no other way except approaching trai and consumer court. Pleasee reply immediately
Xxxxx, 4.12.19

Last month email complaint
On 11/4/2019 10:53 pm; from: [protected]@hotmail.com; to: vodafonecare. [protected]@vodafoneidea.com; ;? Cc: ; subject: wrong sms to my mobile [protected] regarding validity;

From xxxx (Mobile [protected])

This is in continuation of my talks with complaints section customer care officer today through my mobile [protected] at around 9.45pm by contacting the number 198. After noticing the sms to my mobile that outgoing calls will stop on 5.11.19, i tried to recharge for validity through my debit card two days back. But it was not successful. However i had in my credit in my mobile account rs. 53.5 at that time. Hence i tried to find whether any command is available in the mobile to convert a part of this amount for recharge purposes, and i found that the command *567*7# is meant for free recharge. I applied this command and an amount of rs 35 was recovered from my credit and now the balance available is only rs. 18.5. Though the amount rs. 35 was recovered, the validity was not extended, bu i got an sms conveying that he validity will expire on 3.11.19.
I did not know how the expiry of validity could advance by 2 days (Ie, 3.11.19 instead of 5.11.19), after recovering an amount of rs. 35.

However, today i received sms that the validity will expire on 5.11.19, and the validity has not been extended.

I explained all these today to the customer care officer, but he replied that i have paid rs 35 for gambling purpose. I replied that i have paid this amount for recharge last month and hence i meant that the command for free recharge and also the recovered amount of rs. 35 were only for recharge for validity extension, as there was no indication, such as gambling purpose, against the command *567*7#. And i also requested the customer care officer to convert this amount for validity extension, since i had not gone for gambling. But your officer refused to do so.

Hence i would request you to kindly look into this issue and convert this recovered amount of rs 35 for validity extension and extend the validity period for 28 days.

Xxxxx

4.11.19