[Resolved]  Vodafone India — Not received call details

Address:

Bangalore, Karnataka

Sir, I had requested for call details history of my prepaid mobile and rs. 250 was deducted for the past 5 months call details history. The same was not sent to my email. When I went to vodafone store and asked they said it was given on sept 8th only. But email not received. then I called customer care and they said to ask in vodafone store. Now store said it must be in spam folder. I checked. It wasn't there. Then again I went to vodafone store and this woman in the vodafone store wearing the uniform, She said her name is Prashanthini, said that she has sent an email to all top people to give us our call details history. I asked to copy my email in the email she claimed she sent. She refused. She gave her number- [protected]. After 2 days we did not receive the call details. So I called the no she gave. It was switched off. When we call vodafone customer care they say you ask in vodafone store and in vodafone store they say you ask in customer care. We had requested the call details pertaining to the previous 5 months in August itself. Immediately rs.250 was cut from my prepaid number. Now they are harassing us not giving call details history.