[Resolved]  Vodafone India — Number disconnected and vodafone does not know reason

Address:	Mumbai City, Maharashtra, 400076
Website:	www.vodafone.in/home-mumbai

[protected] has been blocked and Vodafone is not able to resolve the issue. There has been heavy business loss due to this and I will not pay any extra amount later if Vodafone themselves cannot tell to whom I should pay. I received an IVR mentioning that my previous Mobile Operator bill is not paid and hence barring the outgoing calls. The Steps that I took- 1. Call [protected] customer care and received no help and had suggested to visit nearby Vodafone store 2. I visited Vodafone store o[censored]lhasnagar Section 17 (I work in Pune and stay in Ulhasnagar and hence I had switched from Mumbai circle to Maharashtra circle). I was informed by Customer executive located there to visit Mumbai Circle Vodafone store 3. I visited Mumbai Circle Vodafone store at Kalyan and they informed me that your entire bill amount is paid (My token number was 237 visited on Saturday) I was informed that since the bill is paid we cannot do anything. 4. I checked with my previous service provider which is Airtel and checked that no amount is pending from them. 5. Vodafone Mumbai or Maharashtra or Executive from [protected]/ 199 could not tell me why my cell phone connectivity is disconnected. 6. I wrote an email to 'corpcare.[protected]@vodafone.com' and they also mentioned that previous operator bill is pending 7. I had chat conversation with Vodafone chat Ms. Santhanalakshmi, Issac but nobody could tell me to whom the amount needs to be paid. If this case is taken later for non payment of bill, I am not responsible since Vodafone could not highlight to whom the amount needs to be paid. As of now the unbilled amount I have cleared and paid 1020.55 INR on 2nd Jan 2015 Vodafone does not have a unified system? In which you can check the issue from anywhere and resolve instead of making the customer run from one Vodafone store to another?