Vodafone India — Number porting issue & false committments by DSA

Address:

Thane, Maharashtra

Hi, I am Vijay Dhawale from Thane, in last week of may I have requested for number porting from Tata Docomo to Vodafone in post paid plan. Got a call from one of your DSA - Shri Enterprises, Bhandup Plaza, Mumbai(Mr.Farook Shaikh).That he will send the executive at 7pm to deliver Nano Sim Card( I have iPhone6)and will provide CAF for documentation.. Executive reached @ 8 pm ( being saturday I was supposed to go out with family but got screwed). He asked me to generate Port number through SMS, which I done, Executive told me that he has no nano Sim card and CAF, same moment I called Farooq shaikh, he told me that he has got executive who lives in Thane, so he will ask him to hand deliver next day, even though it was Sunday. Nobody turned on Sunday. On Monday 1st June when I called Farooq than he said it will be delivered in couple of days. On 3rd June I called owner of shree enterprises, he ensured that he will get it resolved asap. Waited for one more day.But he also turned out to be false. When checked with him again he told that since most of his staff is on leave so so they wont be able to do hand deliver & he will courier me. I received courier on 7th June, but it is normal Sim card.. on 9th June I got a call from Diya, (seems to be tellecaller in shri enterprises) that I should get my docomo outstanding clear, so that they can initiate porting process, WHEN I CONVEYED HER UNTIL & UNLESS I DON'T RECEIVE NANO SIM CARD, i wont make any payment to Docomo.As I am fed up with FALSE COMMITTMENTS FROM YOUR TEAM, AND I HAVE LOST CONFIDENCE IN YOU, it may happen they might start billing without providing SIM CARD. Till today nobody has turned to deliver NANO Sim card neither owner of Shri enterprises bothered to check current status.. Let me know through this mail, if Vodafone is interested in getting new customer !!! Vijay Dhawale [protected]