Vodafone India — Outgoing call barred since Mar 02, 2016

Address:	Kolkata, West Bengal, 700095
Website:	www.vodafone.in

Dear Sir / Madam,

Reproducing below the response received from Vodafone. Despite of assurance from them, as indicated in mail, neither my outgoing call facility has been restored nor anyone has approached me after this mail.

I am completely clueless about how to approach Vodafone as there is no other forum in vodafone to escalate the disruption of services.

I am submitting this complaint with a hope of getting it resolved at the earliest.

Thanks,
Nitish Kumar
nitish.[protected]@icteas.com

Response from Vodafone against complaint lodged by me


Dear Mr. Kumar,
Thank you for your email dated 05/03/16 regarding the outgoing call for your Vodafone mobile number [protected].

We have registered your feedback and have forwarded the same to the concerned department for necessary validation/action.

We shall revert back to you with the feedback within the next 3 working days. Your cooperation and support during the interim period is highly solicited.

The service registration number assigned for your correspondences is[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help

Trina Chaterjee
Vodafone care

Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in

Get ready for an International 4G experience. To check your 4G Ready Status SMS 4GCHECK to 199.


On[protected]:19; From: nitish.[protected]@icteas.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Highest degree of complaint against Vodafone;
Sir/ma'm,
With utter frustration, I wish to inform that I'm customer of Vodafone for a period close to a decade with name of nitish Kumar ([protected]). Needless to say, it is a post-paid connection.
Since march 02, my outgoing call facility has been barred despite of payment of INR 5500 on March 01 which has been duly acknowledged by ur organization.
I want the reasoning behind such ban. I've brought this issue thrice with ur live chat facility. If required, same can be tracked from my customer profile. All assurances have failed to deliver. Today, I am visiting south city Vodafone centre in Kolkata. Representatives are very co-operative. But they are also unable crack this mystery of banning my outgoing calls.
Appreciate a prompt response followed by immediate restoration of services.
Let me also clarify, I'm not expecting software driven prompt response.
Thanks
Nitish Kumar
[protected]