[Resolved] Vodafone India — outgoing service disconnection notice in-spite of having sufficient talk time balances | |||||
Myself, sunil bhattacharyya, a prepaid customer of vodafone having two connections since march 2016. Suddenly on 30/11/2018 i had received a notice / message from their customer care that plan validity of my sim cards would be expired after 11/12/2018 & 12/12/2018 respectively, if i do not recharge with mrp 24/-. Please be noted since i have a talk time balances of rs 140/- & rs.160/- with plan validity till 2024, i havn’t recharge with additional mrp 24/- till date. While complaining with their customer care they told that vodafone decided to change / reduce the validity of sim card committed/agreed by them during offering new connection / porting of all pre-paid customers who do not have unlimited prepaid plans, thereby my outgoing services would be de-activated after 11/12/2018 & 12/12/2018 respectively in-spite of having balance of rs 140/- & rs.160/- respectively. While complaining to appellate authorities of vodafone they also told the same that customers without having unlimited packs will not be able to make o/g calls even they have talk time balances but to recharge forcefully buying additional service validity recharge packs of mrp 24/- on every alternate 28 days in spite of having talk time balances otherwise their outgoing services will be de-activated. Even the customers cannot purchase those service validity recharge packs using / debiting their existing talk time balances. The customer care people are also threatening to withdraw the incoming facilities also 15days after outgoing service disconnection after forfeiting of rs.20/- from my talk time balances, if i do not buy additional service validity recharge packs of mrp 24/- on every alternate 28 days. Can trai become helpful in favour of the customers against the above breach of trust / agreement of these service providers and impose requisite directions to them so that customers get their connections continued. Was this information helpful? | |||||
Jan 13, 2019 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Dec 12, 2018 Vodafone India Customer Care's response Hi Sunil!We have made a note of it. We'll contact you soon. Regards, Vodafone India | |||||
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