[Resolved]  Vodafone India — Overcharging on bills

Address:

New Delhi, Delhi

I am writing this complaint after several trials at vodafone customer care and stores to solve my concern and from last two days my outgoing services have also been barred because my bill has gone beyond credit limit, which is because they have not been supportive to give me a solution. For august, i received a bill of Rs.2387 out of which around 1300 is only for internet. i have been using Vodafone prepaid services for a long time but recently i shifted to prepaid due to some circumstances and in-spite of having low call rates, i have to pay huge bills of internet which never happened when i was using prepaid and even my usage is not so much.on calling customer care i was told that the my internet plan for Rs.250 gives me 1000mb to use but its also has capping(which was never told before) and after finishing the given units and extra usage it converts into unlimited plan by default(for which i was charged Rs.750)and i didnt even get any message for this upgradation. therefore after my plan was finished i as usual did an add on plan of Rs.150( but i was already charged for Rs.750 for making my plan unlimited and i didnt know) and there were also some other charges too, therefore such a huge bill. I request you to please do something in this regard asap. thanks