Vodafone India — package being sold without complete information

Address:

560076

I bought a Vodafone pack of Rs.199 which should entitle me to 100 free SMS per day. Now, when I tried sending one, it failed. When I talked to Customer Care of Karnataka circle, he said I need to maintain a positive balance. Now this information is not on the website. And when I told him that, he said, it's not updated. And when I asked why, he said it's the same on other networks as well & I should probably go talk to a Vodafone store & talk to their manager.

Date of recharge: 26th May 2019.
Transaction ID: ONR[protected]

Link: https://shop.vodafone.in/shop/prepaid/best-prepaid-plans.jsp#Unlimited