Vodafone India — Pathetic Customer Care

Address:

Hyderabad, Andhra Pradesh

I am a Vodafone Customer since 2010. My Number is [protected]. My outgoing services have been barred since yesterday evening due to delay in making the bill payment. Have made the payment around 18:01 Hrs on 09/05/2015. Waited for 45 Minutes still the services were not activated hence made a call to customer care and spoke with Lokesh around 18:52 Hrs on 09/05/2015. He promised of taking a service request and I should be getting service back and running in 30 Minutes, asked him to connect the call to a supervisor he said there was no supervisor available and placed on hold for a long time, where in I had to disconnect the call. Waited for an more than hour but still services were not activated. Called customer care and spoke with Sai, this guy says services are activate and I should be able to make outgoing calls. Disconnected the call and tried restarting my mobile and removed SIM, Etc., but still was unable to make outgoing calls. Called back customer care again around 21:14 Hrs on 09/05/2015 and spoke with Nagaraj. Gave all the information now this guy doesn't understand English. His grammer and articulation is pathetic. Had to explain him in Telugu after asking him what's his mother tongue. When requested for Supervisor he upfront said no Supervisor is available and after a long argument he said will try and placed me on hold for 50 Minutes. Got hold of someone Jacob from escalations team. He assured getting the service up and running in 30 Minutes. Waited entire night but services were not released. Called the customer care in the morning 06:03 Hrs on 10/05/2015, after a long hold of 15 minutes as I reached a live person call was transferred to prepaid customer care. Had to disconnect the call and call them back. This time got hold of Lakshmi, I requested for supervisor and she placed on long hold had to disconnect the call. Called customer care after sometime 06:21 Hrs on got hold of Pramod and now this guys gives a different news to me stating there is an issue in the Vodafone network and it should be resolved ASAP. Doesn't have any time frame. It has been a pathetic journey with Vodafone. Your executives raise voice with customer and they are rude when asking for service. Want to understand is Vodafone giving any free service to us or we are paying to get service. And as a Customer have right to be arrogant when I am not getting service. Every executive at customer care lied with me since the time I have been calling them. You guys have given a good respect to customer who has been loyal since 2010. When I think of new customer what kind of service they might be getting and how your executives have been behaving. I have all the calls recorded and want to take a legal advice from my attorney (Wife) so that I can file case on you guys for denial of service and wrong information provided to me. Also I am going to put across the same information across all the social media. So that people should be aware of service Vodafone has been providing. Also above all this going to cancel the service at the earliest once I get number portability done. Regards, Midhun