Vodafone India — Pathetic Experience in Byculla Vodafone Gallery

Address:

Mumbai City, Maharashtra

Hi Madam/ Sir I am Al-Imran Patel Mobile no. [protected]. Referred my friend to your Byculla Vodafone Gallary for new post paid connection. My friend Nazneen had purchase a new Handset. Her new connectionno. is [protected] The customer care Rep Adarsh assisted her in a very pathetic way. Because of him we had to break the warranty of the phone. The slot of the phone was of normal size and Adarsh inserted mini Sim card due to which we had to take to local tech. to remove and within a day warranty was void of a new handset I went and asked him why he inserted a wrong card when he was not sure how to do it.. He lied to me stating that he told my friend to visit Voda phone tech. to insert card. I asked Nazneen and she said that he only initiated that he will insert the card in the phone.He should had referred Nazneen to red Tshirt guy for inserting SIM Allthought he provided another SIM to insert but he failed to register another SIM and had broken SIM registered due to which we also had difficulties activating the new SIM Finally I figured out the reason and called Vodafone helpline and gave the new SIM number and within few miuntes the line got activated I think a person like Adarsh needs more training handling Vodafone queries and immediately be removed of from his current profile as he ruins the cust's handset warranty as well as de to rates Vodafone image. I was told USHA is the team lead but she didn't handle the situation properly. I was astonished she told me that he was new in Vodafone staff. She only said sorry where in I lost my entire 1year of Warranty of my handset because of Mis handling from Adarsh ends. Towards the entire story I will not recommend Vodafone to anyone else. Had a very bad experiance. with them. Regards Al-Imran Patel [protected] Available After 6pm