Vodafone India — Pathetic service, misinformation and technical incompetence

Address:	636016
Website:	www.vodafone.in

I had a vodafone postpaid connection that i wanted to convert to prepaid. The initial application was logged on the 12th of july 2016 at the vodafone store in salem, and i was told my sim would get deactivated in 2 days, after which i should get a prepaid sim from "any store" in tamilnadu. I explicitly asked if this was the case as i had to travel to madurai on business and thought i'd get the sim there. I was asked not to make outbound calls till then. But my sim remained active for almost 10 days, and i was not able to make any calls during that time.

Then i got a call from customer care and they said the deactivation would happen only after i got the prepaid sim. But when i approached vodafone store in madurai, they said it was possible to buy a sim only in salem and asked me to go there. So i came back to salem only to get this done.

Postpaid sim got deactivated on the 21st of july 2016, but till now, the prepaid sim has not been activated.

Customer care representatives don't have the faintest idea as to what the issue is. Every time i call, i get a new reason and asked to wait for a little longer.

Customer care keeps telling me to contact the store. When i call the vodafone store in salem, they either ignore or hang up.

Due to this, all banking activity has been stalled without otp. I am also expecting other time-sensitive and life-altering calls for which i have worked very hard.

Sadly, on the vodafone india facebook page, there seem to be hundreds of other customers who are facing the same issue for as long as 6 months. Vodafone should be sued for being so incompetent and rude to paying customers. For all the frustration that i've been put through, i would surely sue them if only i had the bandwidth.