Vodafone India — pathetic services

Dear responsible officers

This is about your Vodafone pathetic services. I have been using your company's number since last 15 years. But few days ago I lost my sim and went twice to your Vodafone store Sector 20 panchkula but there is no response from your staff. Adil gave me sim today and said it will be activated in 2-4 hours as we have sent request to customer care. But no request is sent to customer care as I contacted them.
As now I am going to Lodge a complaint in consumer court as your services are very pathetic and is this the way you serve your customer.